Please ensure you are available for the time/date you have arranged and ensure your furry friends are around too. As a mobile practice we are only able to book a finite number of appointments in day and no-show appointments take up time that we could have spent treating our other patients. You will be required to pay the full amount of the appointment in the event that you are not present or the patients are not present. 

The booking fee portion of the consultation is required to be paid in advance to reserve your appointment. Please be advised that this fee is non-refundable. We can accommodate scheduling changes made with 2 business days notice of your appointment time (eg. an appointment on a Monday must be cancelled on the Thursday prior). Cancellations made after this time period will result in the loss of your booking fee. 

Telemedicine consultations for new clients are required to be paid in full prior to the arranged consultation time. The consultation fee includes the time the doctor must spend reviewing the medical history in order to become well versed with your pet's health which can take up to 1-2 hours. Should you cancel your telemedicine consultation, we will gladly refund 50% of the consultation fee to you. 

Payment is required when services are rendered. We will always provide you with a treatment plan and let you know of costs up front. We accept debit and credit card from the comfort of your home. We reserve the right to withhold any laboratory results, follow-up consultations or release of medical records until payment has been received. 

We do our best to be on time but Toronto traffic is a force to be reckoned with! Please allow a 10-15 minute buffer from your scheduled appointment time. Each patient will receive the requested length of appointment even if we are late - the hour will begin only after our arrival. The client understands that it is their responsibility to ensure that on site parking is available and easily accessible for the veterinary staff upon arrival. The parking provided must be legal visitor, driveway or street parking within close proximity to the location of the appointment (our staff will validate $6/hr worth of paid parking, any additional parking fees will be billed to the client). An inability to provide legal visitor or street parking on the day of the appointment will result in the loss of the booking fee. This fee will need to be paid again to reschedule an appointment. 

New client euthanasias -  we reserve the right to refuse to euthanasia if we feel it is not in the patient's best interest.